New Client Policy
Thank you for choosing Revive Medspa!
If the client were to no call/no show or cancel/reschedule less than 48 hours our CANCELLATION POLICY (please see below) would then take place, and a non-refundable charge would be collected, which does not go toward any service. These fees are based on the service(s) booked, and are explained thoroughly on the phone when booking, followed up with a detailed email. The penalty fee will be charged to the card provided for the NONREFUNDABLE DEPOSIT.
To reschedule for a different day and time, a new NONREFUNDABLE DEPOSIT will be obtained.
If the client chooses not to move forward with any appointment here at Revive Medspa, please advise that this deposit is NON-REFUNDABLE.
By securing an appointment, you are holding a space on our calendar that is no longer available to our other clients. Thank you for respecting not only our time, but the time of our other clients as well.
Cancellation/Missed Appointment Policy
Your appointments and well-being are essential to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 48-hour notice.
No-shows, late arrivals, and cancellations inconvenience not only our providers but our other clients/patients as well. Please be aware of our policy regarding missed appointments.
Our Policy:
A cancellation is considered late when the appointment is canceled less than 48 hours before the appointed time. A no-show is when a patient misses an appointment without canceling. In either case, we will charge the patient a $50 missed appointment fee, for a Neurotoxin appointment, facial(s), dermaplaning, chemical peel, or vitamin injection(s), and $100 for a dermal filler service, Aerolase, IV therapy, Laser services, or Hydroglow 3-1, for first time offenders which does not go towards any future services. Should a client be scheduled for multiple services, the fee is calculated PER service scheduled. For any service not listed, the fees will be discussed on the phone or in person when booking for the service, with a minimum of a $50 fee. *Fees are subject to change depending on the service scheduled.*
For second time offenders, the amount of the fee will be equal to 50% of the reserved services, PLUS a $50 rescheduling fee for services listed above, and a $100 rescheduling fee for services listed above, to reserve your appointment time. After a second time offense, rescheduling will not be allowed.
If this is your first appointment, if you are late for your appointment even by 1 minute, your appointment is considered a no show. For returning clients, if you are more than 5 minutes late for your service, your appointment will be rescheduled for a different day and time. In this case, the same cancellation fee(s) will apply as noted above. We will do our absolute best to reschedule your service for another time that is convenient to you.
When you book your appointment, you are holding space on our calendar that is no longer available to our other clients. Thank you for respecting our time and the time of our other clients.
*By making your security deposit to secure your appointment, you are acknowledging that you understand and will comply with our policies.